Refund, Return, and Cancellation Policy

Most products supplied by Pax Logo are customized, decorated, specially sourced, or produced to order. For that reason, our return and cancellation rules differ from those of a general retail store.

 

1. Customized and Made-to-Order Products

 

Once artwork, a proof, or production specifications have been approved and production has begun, customized or made-to-order products cannot be returned or refunded because of a change of mind, an incorrect quantity selected by the customer, or a preference that differs from the approved proof or agreed specifications.

This limitation does not affect any right or remedy that cannot lawfully be excluded.

 

2. Defective, Damaged, or Incorrect Products

 

If products arrive materially defective, damaged, or materially different from the approved order specifications, contact us at info@paxlogo.com within five business days after delivery.

The notice should include:

• the order or invoice number;

• a description of the issue;

• the affected quantity;

• photographs of the affected products and packaging; and

• any other information reasonably needed to evaluate the claim.

Please retain the affected products and packaging while the claim is reviewed. Do not return goods without written return authorization from Pax Logo.

Depending on the circumstances and applicable law, an approved remedy may include repair, replacement, reproduction, credit, or refund for the affected products.

 

3. Production Variations

 

Minor variations that are customary in promotional-products production may occur in color, material, size, placement, registration, appearance, or quantity.

A variation is not considered a defect when the delivered product materially conforms to the approved proof and agreed specifications and remains within any tolerance stated in the quotation, proof, product description, or order documents.

 

4. Cancellations and Changes

 

Contact us immediately if you need to cancel or change an order. A cancellation or change is not effective unless Pax Logo confirms it in writing.

If production has not begun, we will review whether the request can be accepted. The customer remains responsible for work already performed and nonrecoverable costs, which may include artwork, proofs, samples, setup charges, materials, production, restocking charges, and shipping.

After production begins, cancellation may not be possible and the full order amount may remain due.

 

5. Undecorated or Stock Products

 

Undecorated or stock products may be returned only when the applicable written quotation or order confirmation expressly permits a return. Any approved return is subject to the conditions, time period, restocking charge, and freight responsibility stated in that document.

If the written quotation or order confirmation does not provide a return right, the sale is final except for materially defective, damaged, or incorrect products and any remedy required by applicable law.

 

6. Unauthorized Returns

 

Products returned without written authorization may be refused and returned to the sender. The customer is responsible for unauthorized return freight and related charges where permitted by law.

 

7. Refund Processing

 

If a refund is approved, it will be issued to the original payment method unless the parties agree otherwise in writing. Processing time may vary depending on the payment provider or financial institution.

 

8. Contact Us

 

Pax Logo

17870 CASTLETON ST STE 122 CITY OF INDUSTRY, CA 91748-6768

Email: info@paxlogo.com

Phone: +1 833-833-0811